Distance Sales Agreement | Arovela Shop

Parties and Seller Details

This agreement is concluded between the SELLER identified below and the BUYER who places an order on this site, in accordance with the EU Consumer Rights Directive 2011/83/EU and applicable consumer protection law.

Seller: iO40 Finansal Teknolojiler Anonim Şirketi (brand: Arovela®) — İdealtepe Mahallesi Dik Sokak No:13/2, Maltepe / Istanbul, 34841, Türkiye. Trade registry (Mersis) No: 0478119862900001. Phone: +90 216 606 4099, E-mail: forms@arovela.com.

Subject of the Agreement

The subject of this agreement is the sale and delivery of the products ordered electronically by the Buyer via shop.arovela.com, whose characteristics and prices are set out in the order summary. The order summary, including products, quantities and prices, forms an integral part of this agreement.

Delivery

Products are dispatched from the Seller's distribution warehouse in Solingen, Germany, once payment has been received. Delivery is made to the address stated by the Buyer within 2-6 business days in Germany and 3-9 business days in other EU countries. Shipping costs (€6.90 for Germany, free from €100; €14.90 for other EU countries, free from €150) are shown in the order summary and borne by the Buyer unless stated otherwise.

Payment

Payment is made in advance by bank transfer. After ordering, the Buyer receives a proforma e-mail with the order summary and the Seller's bank details. If payment is not received within a reasonable period, the Seller may cancel the order. All prices include VAT and are stated in euros.

Right of Withdrawal and Exceptions

The Buyer may withdraw from this agreement within 14 days of receiving the goods, without giving any reason, by notifying the Seller at forms@arovela.com. The purchase price is refunded via the original payment method within 14 days of the returned goods reaching the Seller.

In accordance with Article 16 of Directive 2011/83/EU, the right of withdrawal does not apply to sealed food products that have been unsealed after delivery and are not suitable for return for reasons of health protection or hygiene. The Buyer bears the direct cost of returning the goods, except where the goods delivered were defective or incorrect, in which case the Seller covers the return costs.

Dispute Resolution

The mandatory consumer protection provisions of the law of the Buyer's country of residence remain unaffected by this agreement. Consumers in the EU may also use the European Commission's online dispute resolution (ODR) platform. For any questions or complaints, please contact us first at forms@arovela.com — we aim to resolve every issue directly and fairly.