Returns & Refunds Policy | Arovela Shop

14-Day Right of Withdrawal

In line with EU Consumer Rights Directive 2011/83/EU, you may withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, simply send an e-mail to forms@arovela.com within that period, stating your order number and the products you wish to return.

Hygiene Exception for Food Products

By law, food products whose packaging or protective seal has been opened cannot be returned, for reasons of hygiene and health protection. This applies to dried fruits, herbal teas and other consumable goods.

Products in unopened, resalable condition can be returned within the 14-day period without any difficulty.

How to Return an Order

We keep the return process as simple as possible. Just follow these steps:

• 1. E-mail your return request to forms@arovela.com, including your order number.
• 2. Our team confirms your return and sends you the return address by e-mail.
• 3. Ship the products in their original packaging to the address provided.
• 4. Once the return arrives and is inspected, your refund is initiated.

Return Shipping Costs

For standard withdrawals, the cost of return shipping is borne by the customer. If you received a damaged, defective or incorrect item, however, we cover the full return shipping cost — please contact us with photos before sending the item back so we can process your case quickly.

Refunds

Your refund is issued within 14 days of the returned goods reaching us, using the same payment method you used for the order (bank transfer). You will receive an e-mail confirmation once the refund has been processed.